Refund policy

We want you to be completely happy with your purchase and understand that things don't always work out.  If you need to return your item for any reason you can simply contact us and we will help you.

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

IN-STORE:
The easiest way to do a return is to bring your item into the store if possible.  We can assist you immediately with a refund, credit or exchange.

ONLINE:
To start a return, simply contact us at: returns@seasonskenora.ca or call 1-807-468-3267 and one of our in-store staff members will assist you. You will be issued a return authorization number that you will need prior to sending your item back to us.  All return costs including postage, taxes and duty are the customers responsibility.

*Items sent back to us without first requesting a return code will not be accepted.

You can always contact us for any return questions at customerservice@seasonskenora.ca

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Some items are not eligible for returns.  Sale items marked "Final Sale" or Giftcards are not eligible for returns/exchanges.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.